Accessibility Statement

Ladurée is committed to making its websites, mobile applications, intranet, extranet, and business software accessible in accordance with European Directive (EU) 2019/882 on the accessibility requirements for products and services. 

We value inclusion and diversity, and we are committed to ensuring that our website – laduree.co.uk is accessible to everyone, especially people with disabilities. 

As part of our digital accessibility efforts, we are working in collaboration with Accessiway. 

We are firmly dedicated to building a web for all. As part of a long-term and responsible vision, we aim to fully comply with regulatory requirements, particularly the European standard EN 301 549 and Web Content Accessibility Guidelines version 2.1 level AA standard. 

An accessibility evaluation has been conducted, and the site is currently considered partially compliant with applicable standards. Some non-conformities have been identified and are under review. A detailed list of exceptions will be provided in the finalized statement. 

Non-compliance 

The following criteria are not fully met: 

• 1.1.1 – Non-text Content: Not all non-text content presented to the user has a text alternative that serves the equivalent purpose. 
• 1.3.1 – Info and Relationships: In some cases, information, structure or correlations conveyed by the presentation of pages cannot be determined programmatically (or are not available through text); 
• 1.3.5 – Identify Input Purpose: The purpose of certain input fields that accept specific data is not communicated correctly to the a.t. or has not been implemented correctly; 
• 1.4.1 – Use of Color: In some cases, color alone has been used to identify a purpose or distinguish an information or function; 
• 1.4.3 – Contrast (Minimum): Where not allowed, visual representation of text and images containing text does not always have the minimum contrast ratio required ***; 
• 1.4.4 – Resize text: Some texts, except for subtitles and images containing text, cannot be resized up to 200 percent without using assistive technologies and without losing content and functionality; 
• 1.4.10 – Reflow: Content that does not require a representation in two dimensions (such as data tables or maps) does not rearrange when resizing; 
• 1.4.11 – Non-text Contrast: For some essential components, even in different states, the color contrast compared to adjacent elements does not exceed the ratio of 3:1; 
• 1.4.12 – Text Spacing: Changing the spacing of texts relating to the height of the lines, spaces between paragraphs, letters or words, there are certain losses of information or content; 
• 1.4.13 – Content on Hover or Focus: In some cases, when mouse pointer (hover) passing or keyboard focus make content visible and hidden, there is no mechanism available to hide additional content without moving the mouse pointer or keyboard focus, the pointer cannot be moved to additional content without disappearing or additional content remains visible until the hover or focus event is removed, the user deletes it or his information is no longer valid except for some exceptions; 
• 2.1.1 – Keyboard: Some features cannot be activated by keyboard (or similar input interface); 
• 2.2.2 – Pause, Stop, Hide: Some animations, flashing, sliding or self-updates of information started automatically, with a duration of more than five seconds or presented in parallel with other content, there are no mechanisms to stop or hide them; 
• 2.4.1 – Bypass Blocks: There is no mechanism to skip content blocks that repeat on multiple web pages; 
• 2.4.3 – Focus Order: In some web pages that can be browsed sequentially and in which the navigation sequence affects their meaning and functioning, some objects that may receive the focus do not receive it with an order that preserves the meaning and operation of it; 
• 2.4.4 – Link Purpose (In Context): The purpose of certain links cannot be determined by the link text or by the link text together with adjacent content; 
• 2.4.6 – Headings and Labels: Headers and/or labels do not sufficiently clarify content or functionality; 
• 2.4.7 – Focus Visible: On some interactive elements the focus indicator is not visible; 
• 3.3.1 – Error Identification: In some cases, when an input error is automatically detected, the erroneous item is not identified and/or the error is not described by text; 
• 3.3.2 – Labels or Instructions: In some cases no labels or instructions are provided when the content requires input actions by the user; 
• 3.3.3 – Error Suggestion: In cases where an input error is identified and suggestions for correction are known, they are not provided to the user, unless prohibited by law; 
• 4.1.2 – Name, Role, Value: In some cases, user interface components (including: module elements, script-generated links and components), name, role, state, property and values are incorrect or set, or the user a.t  are not warned when these attributes change; 
• 4.1.3 – Status Messages: In some cases state messages are not presented to the user so that a.t. interpret them without having to move the focus.

his accessibility statement was established on 3 November 2025. 

Technologies Used to Develop the Website 

• HTML5 
• CSS 
• JavaScript 

The following content is currently not accessible for the reasons below: 

Non-compliance:  Audit in progress 

Content not subject to accessibility requirements: Audit in progress 

This statement was prepared on 09/07/2025. 

Technologies Used to Develop the Website 

- HTML5 

- CSS 

- Javascript 

Operating Systems 

- Apple Mac OS X 13.4
- Microsoft Windows 11
- Apple iOS 16
- Google Android 14  

Browsers and Software (latest available versions) 

- Google Chrome
- Microsoft Edge
- Safari
- Brave
- Adobe Acrobat Reader / Preview on Mac (for PDFs only)

Accessibility Evaluation Tools 

- Built-in screen readers: VoiceOver (Apple), TalkBack (Android) 

- NVDA 2024 and JAWS 2022 (Windows only) 

- Mouse, zoom, and on-screen keyboard emulations across systems 

- Tanaguru Webext RGAA4 

- RGAA Assistant 

- Native system tools for evaluating visual aspects (color, contrast, subtitles, etc.) 

Pages Reviewed for Accessibility Compliance 

• Home page 
• Contact 
• Legal 
• Help – FAQ 
• Log in 
• Search results 
• Collection: Macaron gift boxes 
• Product: Box of 15 macarons “Versailles in Majesty” 
• Check 
• The history of the Ladurée House 
• Discover the Ladurée story 
• Personalised gifts 
• Ladurée Paris Champs-Elysées 
• Ladurée supplier offer 
• Request a quote 

If you are unable to accessany content or service, you can contact the accessibilityrepresentative at Ladurée. Theywill assist you by providing an accessible alternative or supplying the content in another format.