Digital Accessibility Plan

This document presents Ladurée’s multi-year digital accessibility plan, covering a period of three years.

The objective is to ensure that digital services are accessible to all users, including people with disabilities.

Ladurée is committed to gradually integrating digital accessibility into its online services.

Therefore, we commit to completing this multi-year plan while following the nine key areas necessary for its full implementation, namely:

2.1 Strategy

Ladurée’s accessibility strategy is currently being structured.

It aims to integrate accessibility from the earliest stages of digital projects, raise awareness among internal teams, and prioritize essential services for users.

The initial steps include:

- Identifying the services concerned

- Initiating compliance audits

- Building a realistic and progressive multi-year action plan

2.2 Accessibility Officer

A Digital Accessibility Officer is in the process of being appointed.

This officer will play a key role in:

- Coordinating the accessibility approach

- Supporting internal teams

- Monitoring regulatory and technical developments

A dedicated mission description will be defined in the coming year.

2.3 Resources

Currently, resources are mainly internal (project managers, IT managers, communication teams).

External support is planned to:

- Assist with audits

- Train teams

- Advise on accessibility best practices

The objective is to structure human and budgetary resources within the multi-year plan.

2.4 Job Descriptions

Integrating accessibility-related responsibilities into job descriptions is a medium-term objective.

A review will be initiated starting in 2025 to identify relevant roles (writers, developers, project managers, etc.) and integrate accessibility requirements into job references.

2.5 Training

Initial digital accessibility awareness sessions are planned from 2025.

The goal is to start building team skills through:

- Awareness of disabilities and digital barriers

- Introduction to RGAA

- Presentation of regulatory requirements and key issues

- Practical modules tailored to specific roles (writer, developer, etc.)

2.6 Governance

The governance structure for this initiative is being defined.

A cross-functional monitoring committee will be established, including relevant internal stakeholders (IT, communication, management, legal, etc.).

This committee will oversee the progress of the action plan and ensure the coherence of initiatives.

2.7 Procurement

Considering accessibility in digital procurement is a priority to be integrated in the coming months.

Work with the Purchasing Department will aim to:

- Revise templates for specifications

- Introduce clauses compliant with EN 301 549 and RGAA

- Raise awareness among teams about evaluating accessibility compliance in digital services

2.8 Digital Projects

Future digital projects will gradually integrate accessibility requirements.

The goal is to embed accessibility in:

- Specifications from the planning phase

- Choice of tools and solutions

- Validation steps before going live

Support will be provided to project managers to ensure realistic and practical consideration of accessibility.

2.9 Annual Action Plan Review

The first annual action plan will be developed following an assessment scheduled in 2025.

This review will evaluate:

- Actions completed

- Priorities for the following year

It will be part of a continuous improvement approach, with transparent communication on progress.

New Projects and Compliance

- New Projects: Accessibility is considered from the design phase of all new projects.

- User Testing: Users with disabilities will be invited to participate in user testing whenever possible.

Corrections and Improvements

- Corrective Measures: Audits identify non-compliant content, and a correction schedule is established to improve the user experience.

Annual Action Plan: An action plan is defined each year to ensure the continuous improvement of services.

Progress Monitoring: An annual review is conducted to assess the state of accessibility and set priorities for the following year.

Below: Current Year Action Plan

Publication of the provisionalAccessibilityStatement: laduree.com -> Completed

Installation of Accesswidget: Smart Accessibility Interface: laduree.com -> Completed

Digital AccessibilityAudit : laduree.com -> In progress

Publication of the completedAccessibilityStatement: laduree.com -> Scheduled

Ladurée is committed to the continuous improvement of digital accessibility to provide an inclusive experience for all its users.