Frequently asked questions

Our macarons are freshly made and should be enjoyed shortly after purchase. Please follow the storage instructions indicated on the product page or packaging, as shelf life may vary depending on the assortment. As a general guideline: Keep macarons refrigerated until consumption. Remove them from the refrigerator 30 minutes before serving to enjoy their ideal texture and flavor. Follow the “best-by” date provided on the box. For shipped orders: All perishable items are delivered in temperature-controlled packaging to ensure freshness. Please refrigerate your macarons immediately upon arrival. Please note: Due to their delicate nature, macarons may look different from the photos after shipping and may sometimes arrive with cracks or crumbles. These are entirely natural, resulting from transit and shipping conditions, and do not affect their taste or quality. They remain perfectly edible.

Allergen information is listed on each product page. If you have a severe allergy, we recommend reviewing each product page carefully before placing an order. For shipped products, allergen details are included in the package materials.

Yes, we offer a selection of gluten-free items. Our classic macaron flavors are naturally gluten-free, except for a few specific seasonal flavors indicated otherwise on the product page. We also offer a variety of products that are lactose-free or made without added sugar. For complete details, please refer to the ingredient and allergen information listed on each product page to ensure an item meets your dietary needs.

Our products are made fresh and should be consumed before the expiration or best-by date indicated on the packaging. For safety and quality reasons, we do not recommend consuming our products after the use-by date.

When placing an order, you will have the option to create an account directly.

Creating an account allows you to track the status of your orders, update your personal information, manage your communication preferences, and stay informed about our products and new releases through our newsletters.

You do not need a password to log in. A link will be sent to you by email for each login, allowing you to enter a unique code.

To update your personal details, you need to log into your account with your email address and password, then in the section "My Account".

You can decide to stop receiving our newsletter by clicking on the link "Unsubscribe" at the bottom of each mail you receive from us.

You can place an order directly on our website: Select your products. Choose delivery or pickup (depending on availability). Add items to your cart. Complete checkout by entering your delivery information and preferred shipping date. Before finalizing your order, please review: Shipping options Delivery dates Product availability For perishable items, we use temperature-controlled shipping and may adjust delivery dates to avoid weekend delays. Delivery date are not guarantees in any case. Please note: Due to their delicate nature, macarons may look different from the photos after shipping and may sometimes arrive with cracks or crumbles. These are entirely natural, resulting from transit and shipping conditions, and do not affect their taste or quality. They remain perfectly edible.

You can check the status of your order in “My Account.” An email will be sent to you when your order is shipped, containing the carrier’s tracking number.

Your order number may be found in your confirmation email. You can also find it in "My account"

Ladurée offers you the possibility to add a personnal message to your order for free. This option is available after the summary of your shopping cart. Caution, only one gift message is available by box.

The option to create your own assortment is not available for online inthe United States. However, if you would like a special assortment, you can visit one of our boutiques or contact our sales team through the online form.

If you haven't received a confirmation email, then it was maybe placed in the spam section of your electronic mailbox. You can also check your order status in "My account".

Once an order is confirmed, we are generally unable to modify the content, shipping date, or delivery address. You may contact Customer Care as soon as possible, and we will do our best to assist if possible.

You can ship directly to the recipient by entering their address at checkout. We do not include pricing inside the package, and you may add a gift message for a personal touch.

For any specific request, please send your inquiry via the contact form and select the following subject: commercial request.

No invoice is sent with the shipment. Only a preparatory bill is handed with the package.

Only payments by credit card are accepted for an online payment. We accept payments by Visa, Mastercard and American Express. Ladurée gift vouchers can not be used for online payments.

The payments made on our website and the information related to your order are secured. This information is crypted and protected by our online payment service.

Your bank account will be debited directly when you pay for your order on our site.

If the payment is declined, your order will be automatically cancelled. We invite you to place a new order.

You can find your invoice in your account.

We deliver to the mainland United States (except Hawaii, Puerto Rico, and Alaska). Please note that we do not deliver to P.O. boxes or buildings that do not accept packages.

To ensure the smooth delivery of your order, please provide complete and accurate information when entering your delivery address. You are responsible for verifying the correctness of the address and for ensuring that someone is available to receive the package at the scheduled delivery time. Ladurée cannot be held responsible for any issues arising from incorrect or incomplete addresses, or if the recipient is unavailable at the time of delivery. P Please note: due to the perishable nature of our products, items not collected on time may be discarded to guarantee safety and quality. Additionally, due to their delicate nature, macarons may differ slightly from the photos and can occasionally arrive with minor cracks or crumbles. These natural effects of transit do not impact their taste or quality.

You can order select products on our Local Pickup pages and pick them up at the boutique of your choice within the timeframe specified at checkout.

Standard delivery takes 24–48 hours depending on the product and destination. Please note that delivery times are estimates and not guaranteed.

Shipping starts at $28 for overnight delivery. Rates vary based on shipping method.

When your order is shipped, an email confirmation is sent to you, containing your tracking number. Another email is sent to you following the collection of your package at our workshop, followed by a delivery confirmation email when the package has been delievered.

You can change your delivery address or date only if the delivery time allows it. Your change request must reach us at least 72 hours before the scheduled delivery date, using our contact form. The new delivery address will have to be in the same country as the one initially registered when ordering.

If your order arrives damaged, please send photos and a description of the issue within 24 hours of receipt using our contact form. Ladurée will review your request, but cannot be held responsible for damage caused after the package leaves our facility or due to mishandling by the courier. Please note: Due to their delicate nature, macarons or Eugenie may look different from the photos and sometimes arrive with cracks or crumble. These are entirely natural, resulting from transit and shipping conditions, and do not affect their taste or quality.

If an item is missing in your order, you should get in touch with our customer service through our contact form. Your inquiry should absolutely reach us within the 24 hours following the receipt of your order.

If any issue occurs during delivery, please contact our customer service via our contact form. We kindly ask that you reach out within 24 hours of the originally scheduled delivery date. Ladurée is not liable for delays caused by the delivery company (UPS, FedEx, courier, or third-party services), and refunds will not be issued for such delays. Additionally, Ladurée is not responsible for lost or stolen packages once they have been delivered or while in the care of the delivery company.

For hygiene and safety reasons, all food products are strictly non-returnable and non-refundable. For any non-food items, returns are not eligible for a refund, but you may contact our customer service via our contact form for assistance with exchanges or other solutions.

You can find all our shops and restaurants on our website.

We invite you to contact our dedicated team by using our contact form and selecting the following subject: international development.

If you want to make a reservation, please send it via the contact form.

Our website offers a vast selection of the products available in stores. Nevertheless, some of our products are kept exclusively for deliveries and others can only be ordered by phone or directly in our stores.