Digital Accessibility

Ladurée is committed to making its websites, mobile applications, intranet, extranet, and software accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005.

We value inclusion and diversity, and we ensure that our website https://www.laduree.com is accessible to everyone, including people with disabilities.

As part of this digital accessibility initiative, we collaborate with Accessiway.

We are firmly committed to a web for all. With a long-term and responsible vision, we strive to fully meet regulatory requirements, including RGAA 4.1.2 and the European standard EN 301 549.

To this end, Ladurée implements the following strategy and actions:

Multi-Year Plan 2025-2027

The website https://www.laduree.com has an accessibility rate of 42.11% and is therefore partially compliant with the General Accessibility Improvement Framework (RGAA 4.1.2).

The compliance audit carried out on 03/11/2025 by AccessiWay shows that 42.11% of the criteria of RGAA version 4.1.2 are met.

Details of the results:

Number of compliant criteria: 24

Number of non-compliant criteria: 33

Number of non-applicable criteria: 49

The content listed below is not accessible for the following reasons.

Non-Compliance

1.2 – Is each decorative image properly ignored by assistive technologies?: Some decorative images are not ignored by assistive technologies.

2.1 – Does each frame have a frame title?: Some frames do not have a frame title.

3.1 – On each web page, information must not be conveyed by color alone. Is this rule respected?: On some web pages, information is conveyed by color alone.

3.2 – On each web page, is the contrast between text color and background color sufficiently high (except in specific cases)?: The contrast between text and background is insufficient on some web pages.

3.3 – On each web page, are the colors used in interface components or information-bearing graphical elements sufficiently contrasted (except in specific cases)?: The colors used in some interface components or information-bearing graphics do not provide sufficient contrast.

4.11 – Is the playback of each time-based media controllable via keyboard and any pointing device if necessary?: The playback of some time-based media is not controllable via keyboard or any pointing device when required.

5.6 – For each data table, are all column headers and row headers correctly declared?: Some column and row headers in data tables are not correctly declared.

6.1 – Is each link explicit (except in specific cases)?: Some links are not explicit regarding their destination or function.

7.1 – Is each script, if necessary, compatible with assistive technologies?: Some scripts are not compatible with assistive technologies when required.

7.3 – Is each script controllable via keyboard and any pointing device (except in specific cases)?: Some scripts are not controllable via keyboard or any pointing device.

7.5 – Are status messages correctly conveyed by assistive technologies on each web page?: Some status messages are not correctly conveyed by assistive technologies.

8.9 – On each web page, must tags not be used solely for presentation purposes? Is this rule respected?: Some tags are used solely for presentation purposes.

9.1 – On each web page, is information structured using appropriate headings?: Information is not correctly structured with appropriate headings on some pages.

9.2 – On each web page, is the document structure consistent (except in specific cases)?: The structure of some web pages is inconsistent.

9.3 – On each web page, are lists correctly structured?: Some lists on web pages are not correctly structured.

9.4 – On each web page, are quotes correctly indicated?: Some quotes are not correctly indicated.

10.1 – Are style sheets used on the website to control information presentation?: Some web pages do not use style sheets to control information presentation.

10.4 – On each web page, does text remain readable when font size is increased up to at least 200% (except in specific cases)?: Text is not readable on some pages when font size is increased up to 200% or more.

10.6 – On each web page, are links with unclear purpose visible relative to surrounding text?: Some links with unclear purpose are not visible relative to surrounding text.

10.7 – On each web page, is focus visible for each element receiving focus?: Focus is not visible on some elements receiving focus.

10.8 – On each web page, are hidden contents correctly ignored by assistive technologies?: Some hidden content is not correctly ignored by assistive technologies.

10.11 – On each web page, can content be presented without requiring both vertical scrolling for a window 256px high or horizontal scrolling for a window 320px wide (except in specific cases)?: Some content requires excessive vertical or horizontal scrolling to be viewed.

10.12 – On each web page, can text spacing properties be redefined by the user without loss of content or functionality (except in specific cases)?: Text spacing properties cannot be redefined by the user without loss of content or functionality.

10.13 – On each web page, are additional contents appearing on focus or hover of an interface component controllable by the user (except in specific cases)?: Some additional contents appearing on focus or hover of interface components are not controllable by the user.

10.14 – On each web page, can additional contents appearing only via CSS styles be made visible via keyboard and any pointing device?: Some additional contents appearing via CSS styles cannot be made visible via keyboard or any pointing device.

11.1 – Does each form field have a label?: Some form fields do not have a label.

11.5 – In each form, are fields of the same type grouped when necessary?: Fields of the same type are not grouped when necessary.

11.10 – In each form, is the input control used appropriately (except in specific cases)?: Some input controls are not used appropriately.

11.11 – In each form, is the input control, if necessary, accompanied by suggestions to help correct input errors?: Some input controls are not accompanied by suggestions to help correct errors when necessary.

11.13 – Can the purpose of an input field be inferred to facilitate autofill with user data?: The purpose of some input fields cannot be inferred to facilitate autofill with user data.

12.7 – On each web page, is a skip link or quick access link to the main content area present (except in specific cases)?: A skip link or quick access link to the main content area is not present on some pages.

12.8 – On each web page, is the tab order consistent?: The tab order is inconsistent on some pages.

13.8 – On each web page, is each moving or blinking content controllable by the user?: Some moving or blinking content is not controllable by the user.

An accessible alternative version is available if you configure the adjustments to your needs via the AccessiWay widget (overlay) interface.

For everything to work correctly, the widget must be fully loaded and adjustments enabled. Incorrect configuration of the widget may reduce your site’s accessibility.

Exemptions due to disproportionate burden

No content to mention

Content not subject to the accessibility obligation

No content to mention

This statement was established on 03/11/2025.

Technologies used to build the website

• HTML5
• CSS
• JavaScript

Operating systems

In the latest available versions:

• Apple Mac OS
  
• Microsoft Windows
  
• Apple iOS
  
• Google Android
  

Browsers and software

In the latest available versions on the different operating systems:

• Google Chrome
  
• Windows Edge
  
• Safari
  
• Brave
  
• Adobe Acrobat Reader / Preview on Mac (for PDFs only)
  

Tools for evaluating accessibility

• Mouse emulations, magnifiers, and on-screen keyboards from various systems
  
• VoiceOver (Apple systems only)
  
• TalkBack (Android only)
  
• NVDA 2025 and Freedom Scientific JAWS 2022 (PC systems only)
• Tanaguru WebExt RGAA4
  
• RGAA Assistant
  
• Graphic evaluation tools available on different systems (colors, contrast, subtitles, etc.)
  

Web pages checked for compliance

• Home page
  
• Contact
  
• Legal
  
• Help – FAQ
  
• Sign in
  
• Search results
  
• Collection: Macaron gift boxes
  
• Product: Box of 15 macarons "Versailles en majesté"
  
• Check
  
• History of Maison Ladurée
  
• Discover the history of Ladurée
  
• Personalized gifts
  
• Ladurée Paris Champs Elysées
  
• Supplier offer Ladurée
  
• Request a quote

If you are unable to access any content or service, you can contact Ladurée’s Accessibility Officer to be guided to an accessible alternative or to receive the content in another format.

If you encounter an accessibility issue that prevents you from accessing content or functionality on the site, and you do not receive a response from us after reporting it, you have the right to submit your complaint or request to the Defender of Rights.

Several options are available:

- Send a message to the Defender of Rights

- Contact the regional delegate of the Defender of Rights

- Send a letter (free of charge, no stamp required) to:

Defender of Rights
Libre réponse 71120
75342 Paris CEDEX 07
France