Foire Aux Questions

You can place an order directly on our website: Select your products. Choose delivery or pickup (depending on availability). Add items to your cart. Complete checkout by entering your delivery information and preferred shipping date. While a delivery date may be selected, delivery dates cannot be guaranteed. Before finalizing your order, please review: Shipping options, Delivery dates, Product availability, For perishable items, we use temperature-controlled shipping and may adjust delivery dates to avoid weekend delays. Please note: Due to their delicate nature, macarons may look different from the photos after shipping and may sometimes arrive with cracks or crumbles. These are entirely natural, resulting from transit and shipping conditions, and do not affect their taste or quality. They remain perfectly edible.

The option to create your own assortment is not available for online inthe United States. However, if you would like a special assortment, you can visit one of our boutiques or contact our sales team through the online form.

Ladurée offers you the possibility to add a personnal message to your order for free. This option is available after the summary of your shopping cart. Caution, only one gift message is available by box.

Please note that shipping dates provided at checkout are estimates. In the spirit of ensuring your Ladurée experience is as delightful as possible, we kindly remind you that Ladurée cannot be held responsible for delays caused by snowstorms, severe weather, or other events beyond our control. Once your order has shipped, delivery may arrive earlier or later than expected. Unfortunately, we are unable to offer refunds or replacements for delays due to these circumstances. Expedited or overnight shipping options are available, but even these may be affected by extreme weather. We recommend planning ahead when possible, and we thank you for your understanding and patience as we do our very best to bring Ladurée to your doorstep in perfect condition.

Once an order is confirmed, we are generally unable to modify the content, shipping date, or delivery address. You may contact Customer Care as soon as possible, and we will do our best to assist if possible.

Your order number may be found in your confirmation email. You can also find it in "My account"

You can ship directly to the recipient by entering their address at checkout. We do not include pricing inside the package, and you may add a gift message for a personal touch.

No invoice is sent with the shipment. Only a preparatory bill is handed with the package.

For any specific request, please send your inquiry via the contact form and select the following subject: commercial request.

You can check the status of your order in “My Account.” An email will be sent to you when your order is shipped, containing the carrier’s tracking number.