Digital Accessibility

Ladurée is committed to making its websites, mobile applications, intranet, extranet, and software accessible in accordance with the European Accessibility Act.

We value inclusion and diversity, and we ensure that our website, laduree.ch, is accessible to everyone, including people with disabilities.

As part of this digital accessibility initiative, we collaborate with Accessiway.

We are firmly committed to a web for all. With a long-term and responsible vision, we strive to fully meet regulatory requirements, particularly the European standard EN 301 549.

The website: https://www.laduree.com has an accessibility rate of 59.65% and is therefore partially compliant with the General Reference Framework for Improving Accessibility (RGAA 4.1.2).

The compliance audit carried out on 03/11/2025 by AccessiWay shows that 42.11% of the criteria of RGAA version 4.1.2 are met.

Details of the results:

Number of compliant criteria: 24

Number of non-compliant criteria: 33

Number of non-applicable criteria: 49

The content listed below is not accessible for the following reasons.

Non-compliance

• 1.2 – Is each decorative image correctly ignored by assistive technologies?: Some decorative images are not ignored by assistive technologies.
• 2.1 – Does each frame have a frame title?: Some frames do not have a frame title.
• 3.3 – On each web page, are the colours used in interface components or graphic elements conveying information sufficiently contrasted (except in special cases)?: The colours used in some interface components or graphic elements conveying information do not have sufficient contrast.
• 5.6 – For each data table, are each column header and each row header correctly declared?: Some column and row headers in data tables are not correctly declared.
• 6.1 – Is each link explicit (except in special cases)?: Some links are not explicit as to their destination or function.
• 7.1 – Is each script, where necessary, compatible with assistive technologies?: Some scripts are not compatible with assistive technologies where required.
• 7.5 – On each web page, are status messages correctly rendered by assistive technologies?: Some status messages are not correctly rendered by assistive technologies.
• 9.2 – On each web page, is the document structure coherent (except in special cases)?: The structure of some web pages is not coherent.
• 10.1 – On the website, are style sheets used to control the presentation of information?: Some web pages do not use style sheets to control the presentation of information.
• 10.6 – On each web page, is each link whose nature is not obvious visible in relation to the surrounding text?: Some links whose nature is not obvious are not visible in relation to the surrounding text.
• 10.7 – On each web page, for each element receiving focus, is the focus visible?: Focus is not visible on some elements receiving focus.
• 10.13 – On each web page, is additional content appearing on focus or on hovering over an interface component controllable by the user (except in special cases)?: Some additional content appearing on focus or on hovering over an interface component is not controllable by the user.
• 11.1 – Does each form field have a label?: Some form fields do not have a label.
• 11.5 – In each form, are fields of the same nature grouped together where necessary?: Fields of the same nature are not grouped together where required.
• 11.10 – In each form, is input validation used in a relevant manner (except in special cases)?: Some input validations are not used in a relevant manner.
• 11.11 – In each form, is input validation accompanied, where necessary, by suggestions to facilitate the correction of input errors?: Some input validations are not accompanied by suggestions to facilitate error correction where required.
• 11.13 – Can the purpose of an input field be determined in order to facilitate the automatic filling of fields with the user's data?: The purpose of some input fields cannot be determined to facilitate automatic completion with the user's data.
• 12.8 – On each web page, is the tab order coherent?: The tab order is not coherent on some pages.

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This declaration was established on 19/03/2026.

Technologies Used in the Development of the Website

• HTML5
• CSS

Javascript

Operating Systems

In the latest available versions:

• Apple Mac OS
• Microsoft Windows
• Apple iOS
• Google Android

Browsers and Software

In the latest versions available on the various operating systems:

• Google Chrome
• Windows Edge
• Safari
• Brave
• Adobe Acrobat Reader / Preview on Mac (for PDFs only)

Tools for Evaluating Accessibility

• Mouse emulators, magnifiers and on-screen keyboards of the various systems.
• VoiceOver (Apple systems only)
• TalkBack (Android only)
• NVDA 2025 and Freedom Scientific JAWS 2022 (PC systems only)
• Tanaguru webext RGAA4
• RGAA Assistant
• Graphic evaluation tools available on the various systems (colours, contrasts, subtitles, etc.)

Website Pages Subject to the Compliance Check

• Home
• Contact
• Legal notices
• Help – FAQ
• Log in
• Search results
• Collection: Macaron gift boxes
• Product: Gift box of 15 macarons "Versailles en majesté"
• Checkout
• The history of the Ladurée house
• Discover the Ladurée story
• Personalised gifts
• Ladurée Paris Champs-Élysées
• Ladurée supplier offer
• Request for quotation

If you are unable to access any content or service, you may contact Ladurée’s Accessibility Officer to be guided to an accessible alternative or to obtain the content in another format.