Digital Accessibility

Ladurée is committed to making its websites, mobile applications, intranet, extranet, and software accessible in accordance with the European Accessibility Act.

We value inclusion and diversity, and we ensure that our website, laduree.ch, is accessible to everyone, including people with disabilities.

As part of this digital accessibility initiative, we collaborate with Accessiway.

We are firmly committed to a web for all. With a long-term and responsible vision, we strive to fully meet regulatory requirements, particularly the European standard EN 301 549.

The website https://laduree.com/ has an accessibility compliance rate of 60.29% and is therefore partially compliant with the General Accessibility Improvement Framework (RGAA 4.1.2).

The compliance audit conducted on 10/07/2026 by Accessiway reveals that 60.29% of the RGAA version 4.1.2 criteria are met.

Details of results:

• Number of compliant criteria: 41
• Number of non-compliant criteria: 27
• Number of non-applicable criteria: 38

The content listed below is not accessible for the following reasons.

Non-compliance

• 1.1 – Text Alternative: Some non-text content does not have an equivalent text alternative.
• 1.2 – Decorative Image: Some decorative images are not ignored by assistive technologies.
• 2.2 – Relevance of Frame Title: Some frame titles do not correspond to the frame content.
• 3.2 – Text Contrast: The contrast between text and background is insufficient on certain pages.
• 3.3 – Interface Component Contrast: The colors of certain informative components or graphics do not have sufficient contrast.
• 6.1 – Explicit Link Label: Some links do not clearly explain their destination or function.
• 7.1 – Script Compatibility with Assistive Technologies: Some scripts are not compatible with assistive technologies when necessary.
• 7.3 – Script Control: Some scripts cannot be controlled by keyboard or pointing device.
• 7.5 – Status Message Rendering: Some status messages are not correctly read by assistive technologies.
• 8.7 – Indication of Language Changes: Some language changes are not indicated in the code.
• 9.1 – Heading Hierarchy: On certain pages, information is not structured with appropriate headings.
• 9.3 – List Structure: Some lists on pages are not properly structured.
• 9.4 – Quotation Structure: Some quotations are not properly indicated.
• 10.1 – Use of Style Sheets: Some pages do not use style sheets for presentation.
• 10.6 – Visibility of Links in Text: Some non-explicit links are not distinguishable from surrounding text.
• 10.7 – Focus Visibility: Focus is not visible on some elements that receive it.
• 10.8 – Hiding Hidden Content: Some hidden content is not properly ignored by assistive technologies.
• 10.11 – Screen Adaptation (Reflow): Some content requires excessive vertical or horizontal scrolling.
• 10.12 – Text Spacing: Users cannot adjust text spacing without losing content or functionality.
• 10.13 – Control of Content on Hover or Focus: Some content appearing on focus or hover is not controllable by the user.
• 11.1 – Field Label: Some form fields do not have labels.
• 11.5 – Field Grouping: Fields of the same nature are not grouped when necessary.
• 11.9 – Relevance of Button Labels: Some form button labels are not relevant.
• 11.13 – Field Autocomplete: The purpose of certain input fields is not indicated for auto-fill.
• 12.8 – Tab Order: Tab order is inconsistent on certain pages.
• 13.8 – Control of Moving Content: Some moving or blinking content is not controllable by the user.
• 13.10 – Simple Gestures: Some complex gesture features cannot be performed with a simple gesture.

An accessible alternative version is available if you configure the appropriate adjustments to your needs via the AccessiWay widget interface (overlay).

For everything to work, the widget must be fully loaded and adjustments activated. Incorrect widget configuration may reduce the accessibility of your site.

No content to mention.

No content to mention.

This statement was established on 10/07/2026.

Technologies Used to Build the Website

• - HTML5
• - CSS

JavaScript

Operating Systems (In the latest available versions):

• - Apple macOS
• - Microsoft Windows
• - Apple iOS
• - Google Android

Browsers and Software (In the latest available versions across operating systems):

• - Google Chrome
• - Windows Edge
• - Safari
• - Brave
• - Adobe Acrobat Reader / Preview on Mac (for PDFs only)

Accessibility Evaluation Tools

• - Mouse emulation, magnifiers, and on-screen keyboards for various systems.
• - VoiceOver (Apple systems only)
• - TalkBack (Android only)
• - NVDA 2025 and Freedom Scientific JAWS 2022 (PC systems only)
• - Tanaguru webext RGAA4
• - RGAA Assistant
• - Graphical evaluation tools available on various systems (colors, contrast, subtitles, etc.)

Pages of the Site Subject to Compliance Verification

• - Homepage
• - Contacts
• - Legal
• - Accessibility
• - FAQs
• - Search Results
• - Create your Eugénie box
• - Checkout
• - Discover collection
• - La maison
• - Corporate
• - Request a quote
• - Our Stores
• - PLP
• - PDP
• - Store details
• - Le club Ladurée

If you are unable to access any content or service, you may contact Ladurée’s Accessibility Officer to be guided to an accessible alternative or to obtain the content in another format.