Foire Aux Questions

We ship to Metropolitan France, the United Kingdom, Switzerland, and the United States. United Kingdom: We deliver to addresses across Great Britain. Exclusions: Please note that we do not deliver to Northern Ireland or the Republic of Ireland. The following postcodes are also excluded: AB31-AB35, AB41-AB54, AB36-AB38, AB55-AB56, FK17-FK21, HS1-HS9, IV1-IV63, KA27, KA28, KW0-KW14, KW15-KW17, PA20-PA78, PH15-PH18, PH19-PH29, PH32-PH33, PH45-PH48, PH30-PH31, PH34-PH44, PH49-PH50, ZE1-ZE3. Important: We cannot deliver to P.O. boxes or addresses that do not accept parcels. United States: We ship to the mainland United States (excluding Alaska, Hawaii, and Puerto Rico). We do not deliver to P.O. boxes or buildings that do not accept packages. Europe: From France, we also ship to the following European countries: Zone 1: Germany, Belgium, Luxembourg, Netherlands, Spain, Portugal, Austria, Denmark. Zone 2: Italy, Poland, Czech Republic, Hungary, Slovakia, Slovenia, Bulgaria, Estonia, Latvia, Lithuania. Courier Service: Fast-track courier delivery is available in Paris and its inner suburbs, as well as London and Geneva. You can verify if your address is eligible at checkout.

Our macarons are shipped with thermally insulating packagings to maintain an ideal temperature until delivery.

To ensure the smooth delivery of your order, please provide complete and accurate information when entering your delivery address. You are responsible for verifying the correctness of the address and for ensuring that someone is available to receive the package at the scheduled delivery time. Ladurée cannot be held responsible for any issues arising from incorrect or incomplete addresses, or if the recipient is unavailable at the time of delivery. P Please note: due to the perishable nature of our products, items not collected on time may be discarded to guarantee safety and quality. Additionally, due to their delicate nature, macarons may differ slightly from the photos and can occasionally arrive with minor cracks or crumbles. These natural effects of transit do not impact their taste or quality.

You can order select products on our Local Pickup pages and pick them up at the boutique of your choice within the timeframe specified at checkout.

Shipping costs depend on your location and the total value of your order: France & Europe: Starting at €9.90. Shipping is free on orders over €75 (excluding Corsica and specific delivery services). Switzerland: Starting at 18 CHF. Shipping is free on orders over 85 CHF. United Kingdom: Starting at £9.95. Shipping is free on orders over £65. United States: Starting at $28 for overnight/express delivery. For all other destinations, rates are calculated based on weight and destination. The final shipping cost will be displayed at checkout.

Standard delivery takes 24–48 hours depending on the product and destination. Please note that delivery times are estimates and not guaranteed.

When your order is shipped, an email confirmation is sent to you, containing your tracking number. Another email is sent to you following the collection of your package at our workshop, followed by a delivery confirmation email when the package has been delievered.

If your order arrives damaged, please send photos and a description of the issue within 24 hours of receipt using our contact form. Ladurée will review your request, but cannot be held responsible for damage caused after the package leaves our facility or due to mishandling by the courier. Please note: Due to their delicate nature, macarons or Eugenie may look different from the photos and sometimes arrive with cracks or crumble. These are entirely natural, resulting from transit and shipping conditions, and do not affect their taste or quality.

You can change your delivery address or date only if the delivery time allows it. Your change request must reach us at least 72 hours before the scheduled delivery date, using our contact form. The new delivery address will have to be in the same country as the one initially registered when ordering.

If an item is missing in your order, you should get in touch with our customer service through our contact form. Your inquiry should absolutely reach us within the 24 hours following the receipt of your order.

For hygiene and safety reasons, all food products are strictly non-returnable and non-refundable. For any non-food items, returns are not eligible for a refund, but you may contact our customer service via our contact form for assistance with exchanges or other solutions.

If any issue occurs during delivery, please contact our customer service via our contact form. We kindly ask that you reach out within 24 hours of the originally scheduled delivery date. Ladurée is not liable for delays caused by the delivery company (UPS, FedEx, courier, or third-party services), and refunds will not be issued for such delays. Additionally, Ladurée is not responsible for lost or stolen packages once they have been delivered or while in the care of the delivery company.