Digital Accessibility

Ladurée is committed to making its websites, mobile applications, intranet, extranet, and software accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005.

We value inclusion and diversity, and we ensure that our website, laduree.fr, is accessible to everyone, including people with disabilities.

In this digital accessibility initiative, we collaborate with Accessiway.

We are fully committed to a web that is accessible to all. With a long-term and responsible vision, we aim to fully meet regulatory requirements, including RGAA 4.1.2 and the European standard EN 301 549.

To this end, Ladurée implements the following strategy and actions:

Multi-Year Plan 2025-2027

An audit is currently underway; therefore, the website is considered by default as non-compliant with regulatory requirements. Consequently, no non-compliances or exemptions are listed below.

Audit in progress.

Details of results:

- Number of compliant criteria: Audit in progress

- Number of non-compliant criteria: Audit in progress

- Number of non-applicable criteria: Audit in progress

The content listed below is not accessible for the following reasons:

Non-compliance:
Audit in progress

Exemptions due to disproportionate burden:
Audit in progress

Content not subject to accessibility requirements:
Audit in progress

This statement was established on 01/07/2025.

Technologies used to build the website:

- HTML5
- CSS
- JavaScript

Operating Systems:

- Apple Mac OS X 13.4
- Microsoft Windows 11
- Apple iOS 16
- Google Android 14

Browsers and Software:

Latest versions available on the respective operating systems:

- Google Chrome
- Microsoft Edge
- Safari
- Brave
- Adobe Acrobat Reader / Preview on Mac (for PDFs only)

Accessibility Evaluation Tools:

- Mouse emulations, screen magnifiers, and on-screen keyboards available on the various systems
- VoiceOver (Apple only)
- TalkBack (Android only)
- NVDA 2024 and Freedom Scientific JAWS 2022 (PC systems only)
- Tanaguru WebExt RGAA4
- RGAA Assistant
- Graphical evaluation tools on different systems (colors, contrasts, subtitles, etc.)

Pages of the Website Checked for Compliance:
Audit in progress

If you are unable to access any content or service, you can contact Ladurée’s Accessibility Officer to be guided to an accessible alternative or to receive the content in another format.

If you encounter an accessibility issue that prevents you from accessing content or functionality on the site, and you do not receive a response from us after reporting it, you have the right to submit your complaint or request to the Defender of Rights.

Several options are available:

- Send a message to the Defender of Rights

- Contact the regional delegate of the Defender of Rights

- Send a letter (free of charge, no stamp required) to:

Defender of Rights
Libre réponse 71120
75342 Paris CEDEX 07
France